Although this is not the most importantfactor to help you distinguish a dependable shared hosting provider from a bad one and a reseller from an actual supplier, having the option to call and communicate with a live person is a sign that you aren't dealing with a one-person service provider and that you'll be able to reach someone any time you need assistance. The phone support for hosting services may range from basic to experienced, therefore the problems which can be resolved through a call vary based on the particular provider. Usually, these issues are more basic and include billing or first level tech issues since more complex matters generally need a support ticket where both you and the system administrators can follow what is going on with a given situation. Nevertheless, being able to call your supplier will save you a lot of time and efforts for the numerous small issues which will eventually show up when you manage your website hosting account.
Phone Support in Shared Hosting
Since we have live phone support 14 hours a day, you'll be able to call us and talk to one of our customer support agents to learn more about all shared hosting that we supply and ensure that our servers match the system requirements for your websites prior to purchasing anything. For your benefit, we now have phone numbers on 3 continents and you will be able to call the one nearer to you - in the USA, the United Kingdom or Australia. In case you're already an existing customer, you will be able to call us about general and billing matters, and about some technical issues. If the issue is strictly technical or it can take more time to investigate, you will have to use our ticketing system, which will allow both you and our technical support team to track the details supplied by each side.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hrs per day as a part of the support services for each semi-dedicated server plan that we supply. As some issues are more complex and time-consuming, you'll need to open a support ticket in case you experience such an issue, but for all of the billing, general or small-scale tech issues you can always phone us and we will help you without delay to save you the time you will have to spend on opening a ticket. Even if you don't have an account yet, you are able to find out whether you can host your sites on our state-of-the-art cloud platform or you can get any other general information about our semi-dedicated services. We now have local phone numbers in the United States, the UK and Australia as well as a global number, therefore you're able to call the one which is nearer to where you live.