In case you’re a site owner, a problem could always emerge and it doesn’t necessarily have to be connected with the web hosting service. For example, something can go wrong when you bring an app up to date or some crucial content can be modified or erased by mistake. Irrespective of what the nature of the problem is, you will have to contact the client care staff and ask them to recover a backup or to help you resolve the problem that you’re struggling with. How quickly they’ll do it will predetermine how much time your sites will be unavailable. For particular websites such as social networking websites or web shops, a repetitive downtime duration often means lost customers and money. That being said, it is extremely important to use the services of a company that offers not only a very good customer care service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum response time for any support ticket that you open or any email that you send is just 1 hour, even if you contact us on weekends and national holidays. Regardless of the essence of your problem or inquiry, we will lend a hand right away and will provide you with the needed info to resolve any problem with your websites. The actual reaction time commonly does not exceed 15-20 minutes, which implies that you can forget about waiting for hours on end to get an issue fixed or even worse – waiting one whole day only to obtain a reply that more information is necessary whilst nothing’s sorted out. We’ll assist you at once as we know just how valuable time can be in the dynamic electronic world. The 60-minute response guarantee is valid for any billing or technical question that you may have about our shared hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we understand just how important it is to obtain quick assistance, we promise that you will never have to wait for more than sixty minutes to get a response to any support ticket that you submit through your semi-dedicated server Control Panel. As it is, you will seldom need to wait around for more than 20-30 minutes and this applies to any query irrespective of its nature – general, billing or technical. Moreover, our tech and customer support team will be at your disposal 24-7-365, which suggests that even if you submit a ticket during holidays, you’ll always receive a blazing-fast reply, which will contain the answer to an enquiry, the solution to an obstacle or the information needed to resolve an issue yourself – in case there is something that you have to do on your end. With us, you will never have to waste an entire day hanging around awaiting a reply like you would with other hosting providers.