A live chat is one of the many channels of communication provided by some hosting suppliers as part of their support services. Determined by the company, the chat is used for billing, pre-sales and/or technical support. This method of contact is faster as compared to a support ticket and it makes it much more unlikely to misunderstand or misspell anything as compared to a call with an agent. What's more, when the problem that you have requires some time to be investigated and resolved, you'll be able to do something different in the meantime instead of just waiting, like you'd have to do if you call. You can also use a live chat support service free of charge as long as you have world wide web access even if your web hosting supplier is based in another country and they don't have a local telephone number that you can call.
Live Chat Support in Shared Hosting
As we consider the fact that a great number of troubles are quickly resolved if you chat with a live person, we supply a live chat service for all our potential and existing clients. Our chat is online every day and our support agents can assist you with a number of questions and troubles. If you aren't our client yet, you'll be able to learn more about our shared hosting plans and the website hosting platform in general so that you can be certain that your web sites will run efficiently on our servers. If you already have an account and you've got some questions or you have any troubles with some of our solutions, you can join us on our live chat and we will provide the needed info or help you troubleshoot the issue. You'll need to open a support ticket for specific troubles which need more time or the assistance of a system administrator, still for a number of common issues you can get help right away.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is designed for all our future and current customers. In case you are looking for a new web hosting account, you are able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated hosting in order to select the right package for your web sites. In the event that you already have an account with us, we can support you timely with general, billing and first-level technicalissues. Though in some cases you will need to open a support ticket because there're issues that can't be resolved through a live chat, we'll be able to help you with numerous basic tasks, for example setting up an email account in an email client or forwarding one domain name to another. As a result, you will take advantage of timely support and you will save a lot of time.