If you’ve bought a web hosting package and you’ve got some questions in regards to a specific feature/function, or if you’ve encountered a certain issue and you require support, you should be able to touch base with the respective customer care team. All web hosts use a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, due to the fact that the very best way to deal with a problem most often is to send a ticket. This mode of correspondence renders the replies exchanged by both sides simple to track and permits the support engineers to escalate the problem in the event that, for instance, a sysadmin should become involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you’ll have to have no less than 2 separate accounts to get in touch with the client support team and to actually manage the hosting space. Incessantly switching between the accounts might often be a drag, not to mention the fact that it requires a very long period of time for most hosting companies to respond to ticket requests.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you won’t ever have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while you are browsing through your website files or editing different account settings. The ticketing system is being closely monitored 24x7x365 by our support team and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to obtain help. In stark contrast with certain web hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and ask for info concerning any technical or billing issue. You can also read a variety of informative articles, which will help you solve the most common issues on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was created with the idea that you should be able to manage everything associated with your account from one location and the support tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have a query or face a challenge, you can get in touch with our technical support team representatives momentarily without the need to go to some other admin dashboard. You can browse your website files or check different settings within your account whilst posting a new ticket or reading the answer to an older one. If you’ve got an immense number of tickets and you’d like to track down a specific one, you can resort to the smart search functionality, which is available in the Help section. We guarantee that you’ll receive a response in no more than 1 hour irrespective of the nature of your enquiry or problem.