The availability of the customer and tech support that a shared hosting company offers will tell you a lot about the services they provide too. If you can use only emails and tickets, you have most likely discovered a reseller not the website hosting provider. If this is the case, you may have to wait for a couple of days in order to get a problem resolved as your reseller may not be checking their communication regularly or they may need to get hold of the real web hosting company for additional assistance. When the supplier offers you several ways of communication with quick response time which are available at any moment, they're almost certainly the top provider, not only a reseller. Which means that you will get well-timed assistance and top quality support as they will have immediate access to the servers where your account will be created. Regardless of the problem - technical or sales, it is always much better to be able to get hold of your website hosting company right away via your preferred way of communication.
24/7 Customer Support in Shared Hosting
The customer and technical support services for our shared hosting packages are twenty-four-seven, therefore you can forget about waiting for a couple of days to receive assistance. In case you aren't our client yet, you can call us, chat with a representative or send an e-mail. In case you do have an account, you'll be able to open a support ticket on top of the other three ways of communication. You can choose the most appropriate way to contact us depending on what your location is or the equipment you use. We're able to assist you for more or less any webhosting-related query that you may have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to receive well-timed support, particularly if your web site is not running efficiently for whatever reason. All of our Linux semi-dedicated hosting come with 24/7 customer and technical support, which means that in case anything comes up, you are able to use several methods to contact us - phone line with a few local numbers around the world, live chat, email messages and support tickets. The first two choices are for billing, pre-sales and common matters, so that if you don't have an account yet, for example, you're able to receive more details for our solutions, or we can assist you with uncomplicated technical problems. The other two options are for solely technical issues or everything that's more time-consuming as it's quicker to track the correspondence between you and our tech support crew. The guaranteed max response time for them is just an hour, the actual one - 15-20 min, so you will not have to wait for an entire day to get support as you may need to do when using the services of various other providers.
24/7 Customer Support in VPS
In case you rent a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for any server-related issue or forvarious issues or questions about the pre-installed software your server is equipped with. If you have not bought a virtual private server package yet, you can learn more about our solutions by giving us a phone call or by employing our live chat service. For more technical problems, you'll be able to send an e-mail or open a trouble ticket via your billing Control Panel and you will get assistance within less than 1 hour irrespective of the time of the day, even on weekends and holidays. The typical answer time generally doesn't exceed half an hour. If you're looking for assistance for third-party software, you will be able to take advantage of the Managed Services upgrade that you can include to each VPS package and our admins will help you with any installation or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Hosting
When you purchase a dedicated server from us, you'll be able to get in touch with us anytime using different channels and the maximum time that you will have to wait for a response is approximately 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it is a holiday or a weekend and we can help you with anything relevant to the applications which are pre-installed on your server. To contact us about a technical issue, you're able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email message. If you have any kind of general questions or you'd like to find out about our hosting solutions before you order, you can also use our live chat or you could call one of the local numbers that we have in several countries around the globe. If you'd like to have help with third-party software that you are unable to deploy or operate effectively, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.