A lot of individuals who start using their very first web hosting account, or switch companies, normally have enquiries in regard to how specific tasks are performed or face problems when setting up various things, including e-mails, site settings, and so on. That is why, lots of web hosting companies have compiled documentation with standard questions and issues in order to help their customers receive info quickly and easily. As a result, the technical support team members can dedicate more time to real problems that some clients may be experiencing, since the solution for the minor things will already be available on the web and customers can easily cope with them without having to get in touch with the technical support team. Having elaborate documentation is quite important, especially for new users without any previous experience whatsoever, because the hosting service entails a large number of features and lots of individuals can become baffled about what to do. A good knowledge base can both help you carry out the things that you wish and get to know how the web hosting service works in general.
Extensive Online Documentation in Shared Hosting
If you’ve bought your first shared hosting package from our company or have migrated your website over to us, you will grow accustomed to our platform and our in-house built Hepsia hosting Control Panel very quickly thanks to the fact that we have compiled an extensive web-based knowledge base where you can find all the information that you’ll ever need – both general info about the hosting service as a whole and more specific info about the different functions that you can use and the issues that you could face. The articles are available in 2 locations. The complete article list can be accessed through the Help section of the Control Panel. You can find articles that are dedicated to the different features in each section of the Control Panel as well. You can become aware of how to do just about everything, from creating an .htaccess file to managing a mailing list, and all the articles include in-depth instructions, so you won’t ever become bewildered on account of an unclear text. Of course, if you run into a more specific problem and you are unable to find anything about it in our knowledge base, you can touch base with our customer support staff 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated hosting include comprehensive online help documentation where you will see info about all the features that our custom-created Hepsia Control Panel offers, as well as solutions to different questions and challenges that you could confront. All user manuals feature step-by-step explanations, which is the reason why you won’t have to worry about skipping something in case you intend to export a MySQL database, for example. The troubleshooting articles encompass a range of likely causes of particular issues and the solution for each and every one of them, so if you’re unable to send emails although you have the correct SMTP settings, for instance, you can swiftly find out what the reason could be and recover the problem with two or three clicks in your email client. As the Hepsia Control Panel has quite a lot of features, you’ll be able to find related articles in each section. If you’d like to check out all help articles, you can use the Help menu, which is located in the upper right-hand corner of the Control Panel.